#CAPITAL ONE TRANSACTION HISTORY HOW TO#
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After considering a number of cloud service providers, Capital One ultimately determined AWS would best be able to support its vision.

It would enable the company to move away from infrastructure management and focus its resources on delivering customer-centric innovation and bringing positive change to the industry.

Given the company’s commitment to improving the customer experience, for Capital One, a cloud service provider was the obvious choice.

#CAPITAL ONE TRANSACTION HISTORY HOW TO#

However, Capital One had to decide how to move-whether to invest in building and operating its own cloud infrastructure or to identify a cloud service provider. That meant building on a modern technology stack and using the power of big data and machine learning to enhance the banking experience in real time.īearing this vision in mind, Capital One set out in 2012 on a comprehensive tech transformation and, according to Nims, “built a technology company that does banking instead of a bank that just uses technology.” Company leaders knew that this transformation would require moving to the cloud so that Capital One could manage data at a much larger scale and take advantage of machine learning for building proactive, real-time, personalized customer experiences. With banking customers increasingly expecting customized experiences delivered in real time, the Capital One leadership team knew that for the company to continue developing better, more human ways to engage with its customers, it would need to operate more like a tech company. Moreover, Capital One’s chairman and CEO, Richard Fairbank-who founded the company in 1994-still leads Capital One and continues to foster a startup-like culture where innovation can come from anyone anywhere.

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Cafés serve as community hubs where visitors can connect to free wireless internet, use the space to work or study, or just grab a cup of coffee. The company supports its customers by providing more than 40,000 ATMs across the country as well as Capital One Cafés that offer access to Capital One products, customer support, digital and financial tools, and Money Coaching sessions and other financial workshops. However, since its founding in 1994, Capital One has defined itself as a disrupter with a mission of changing its industry for the better, “bringing humanity, ingenuity, and simplicity to banking.” While Capital One maintains a national banking presence in the United States with more than 50,000 associates and tens of millions of customers, it operates as a “digital bank,” maintaining branches in only a few states. Migrating to the cloud as quickly and aggressively as Capital One did is unusual among Fortune 100 companies, especially those in the heavily regulated financial services industry.

Capital one transaction history